Quality Assurance Executive (Inbound)


Company Overview

We have been in establishment since in Malaysia since 2001 and officially open our Indonesia Call Center in the year 2014. We specialize in outbound calls operations. From a small start-up of 15 employees, we now have close 500 family members, regionally. We would like to invite you to be part of our enterprising team.

Job Responsibilities

  • Monitor and prepare written evaluations of CSE calls that are consistent with the current call assessment criteria.
  • Provide constructive feedback to CSEs in a positive manner to enhance overall performance.
  • Track trends observed while monitoring incoming call content.
  • Communicate regularly and professionally with operational counterparts/other support teams (e.g. Team Leaders, Training, etc.) to drive CSE efficiency and effectiveness towards common goals.
  • Participate in overall QA calibration sessions to ensure consistent scoring methodology among team members and operational counterparts.
  • Regularly update and maintain QA progress logs and other records/documents as necessary.
  • Participate in the implementation of various quality improvement exercises/campaigns/programmes.

Job Requirements

  • Min. Diploma holders in any field.
  •  Able to converse fluently in English or Bahasa Melayu.
  • Mandarin is an added advantage (writing and speaking).
  • Must have a minimum of 1 YEAR of experience as a Quality Assurance Executive in a Contact Center, preferably in the TELCO industry.
  • Able to start immediately.

Company Benefits

Job Summary

MYR 4000
Min 1 year (Senior Executive)
Kuala Lumpur, Kuala Lumpur
Posted on 14/11/2019

Company Snapshot

Registration No.
Number of Employees
101 - 500 Employees
Working Hours
Working Days
5 Days A Week
Finance, Insurance & Real Estate