IT Engineer

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Company Overview

We are an IT outsourcing company with 26 years of experience. We provide a one-stop solution for customer IT infrastructure.

Job Responsibilities

  • Install and configure computer hardware operating systems and applications.
  • Monitor and maintain computer systems and networks.
  • Communicate with staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
  • To troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • To replace parts for notebook, PC and Server.
  • To provide end-user support.
  • Create procedural documentation.
  • To log in service ticket (in Zendesk).
  • Create incident / security / IT Audit reports.
  • Follow up diagrams (in Visio) and written instructions to repair a fault or set up a system.
  • Support the roll-out of new applications.
  • Set up new users' accounts and profiles and deal with password issues.
  • Work continuously on a task until completion (or referral to third parties, if appropriate).
  • Prioritize and manage multiple open helpdesk service tickets at one time.
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers.
  • Test and evaluate new technology/products/services.
  • Develop security protection policies for the firewall.
  • Configure VLAN for Switch.
  • Configure VPN for Firewall.
  • To perform security hardening for products/services.
  • To perform monthly security or audit checks on computer.equipment.
  • To setup/configure/troubleshoot Notebooks, PC and Servers.

Job Requirements

To setup/configure/troubleshoot the following:

  • Fortinet Firewall
  • Microsoft Windows Server
  • Microsoft Office 365
  • Microsoft Windows 7/8/10
  • Qnap NAS
  • Synology NAS
  • Kaspersky Endpoint Security
  • APC Smart-UPS
  • 3CX / SIP Phones
  • HPE Managed Switch
  • Ubiquiti Wireless Network
  • Microsoft Azure Cloud VM/Network/Backup

Company Benefits

Opportunity to advance after 2-3 years in the job to;

  • IT Support Manager – provide support and training to engineers for Desktop/ Enterprise.
  • IT System Consultant – provide pre-sales and post-sales support to customers.

Job Summary

MYR 1500 - MYR 3000
Entry Level (Non-Executive)
Jalan Kelang Lama, Kuala Lumpur
Posted on 14/11/2019

Company Snapshot

Registration No.
1065242-V
Number of Employees
1 - 50 Employees
Working Hours
09.00 am - 06,.00 pm
Working Days
Monday - Friday
Industry
Business Services

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