Quality Assurance Executive (Inbound)

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Company Overview

We have been in establishment since in Malaysia since 2001 and officially open our Indonesia Call Center in the year 2014. We specialize in outbound calls operations. From a small start-up of 15 employees, we now have close 500 family members, regionally. We would like to invite you to be part of our enterprising team.

Job Responsibilities

Responsibility:

  • Monitor and prepare written evaluations of CSE calls that are consistent with the current call assessment criteria.
  • Provide constructive feedback to CSEs in a positive manner to enhance overall performance.
  • Track trends observed while monitoring incoming call content.
  • Communicate regularly and professionally with operational counterparts/other support teams (e.g. Team Leaders, Training, etc.) to drive CSE efficiency and effectiveness towards common goals.
  • Participate in overall QA calibration sessions to ensure consistent scoring methodology among team members and operational counterparts.
  • Regularly update and maintain QA progress logs and other records/documents as necessary.
  • Participate in the implementation of various quality improvement exercises/campaigns/programmes.

Job Requirements

Requirements:

  • Min. Diploma holders in any field.
  •  Able to converse fluently in English or Bahasa Melayu.
  • Mandarin is added advantage (writing and speaking).
  • Must have minimum 1 YEAR of experience as a Quality Assurance Executive in a Contact Center, preferably in TELCO industry.
  • Able to start immediately.

Company Benefits

Job Summary

MYR 4000
Min 1 year (Senior Executive)
Kuala Lumpur, Kuala Lumpur
Posted on 22/10/2019
Viewed 36 times

Company Snapshot

Registration No.
0
Number of Employees
101 - 500 Employees
Website
Working Hours
n/a
Working Days
5 Days A Week
Industry
Finance, Insurance & Real Estate

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