IT Engineer

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Company Overview

We are an IT outsourcing company with 26 years of experience. We provide a one-stop solution for customer IT infrastructure.

Job Responsibilities

  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Communicate with staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • To troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • To replace parts for notebook, PC and Server
  • To provide end-user support
  • Create procedural documentation
  • To log in service ticket (in Zendesk)
  • Create incident / security / IT Audit reports
  • Follow up diagrams (in Visio) and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications
  • Set up new users' accounts and profiles and deal with password issues
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritize and manage multiple open helpdesk service ticket at one time
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Test and evaluate new technology/products/services
  • Develop security protection policies for firewall
  • Configure VLAN for Switch
  • Configure VPN for Firewall
  • To perform security hardening for products/services
  • To perform monthly security or audit checks on computer equipment.
  • To setup/configure/troubleshoot Notebooks, PC and Servers

Job Requirements

To setup/configure/troubleshoot the following:

  • Fortinet Firewall
  • Microsoft Windows Server
  • Microsoft Office 365
  • Microsoft Windows 7/8/10
  • Qnap NAS
  • Synology NAS
  • Kaspersky Endpoint Security
  • APC Smart UPS
  • 3CX / SIP Phones
  • HPE Managed Switch
  • Ubiquiti Wireless Network
  • Microsoft Azure Cloud VM/Network/Backup

Company Benefits

Opportunity to advance after 2-3 years in the job to:

  • IT Support Manager – provide support and training to engineers for Desktop/ Enterprise
  • IT System Consultant – provide pre-sales and post-sales support to customers

Job Summary

MYR 1500 - MYR 3000
Entry Level (Non-Executive)
Jalan Kelang Lama, Kuala Lumpur
Posted on 01/11/2019
Viewed 14 times

Company Snapshot

Registration No.
1065242-V
Number of Employees
1 - 50 Employees
Working Hours
9am - 6pm
Working Days
Monday - Friday
Industry
Business Services

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